Frequently Asked Questions

Yes, we do. So far, we have exported to more than 70 countries worldwide. We can ship our machines by air, land, or sea depending on the customer’s preference.

If the machine is in stock, it is usually shipped within 3 to 5 business days.
For custom orders or models under production, the delivery time depends on the machine type — typically around 2 to 4 weeks.

Yes. Every machine comes with a detailed user manual.
If needed, we also offer online setup assistance or even on-site training upon request.

Yes, all our machines come with a 1-year warranty.
Any faults caused by manufacturing defects during this period are repaired free of charge.

You can order spare parts directly from our website or by contacting our sales team.
All shipments are dispatched quickly using reliable international carriers.

Since we only sell internationally, all payments are accepted via bank transfer (SWIFT / T/T).
Once your order is confirmed, we’ll send you our official bank details for the transaction.

In all shipments, the transportation cost is covered by the customer.
Freight, insurance, and customs procedures can be arranged according to the customer’s request.

Yes, absolutely. Our production system is flexible.
We can modify motor power, dimensions, or add optional features based on your specific requirements.

Our technical team offers fast assistance through phone, e-mail, or video call.
For overseas customers, we also provide remote support when needed.